16 April 2014

Return Policy (Updated)

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 Returns will only be accepted under the following circumstances: 

A building under contract is canceled after materials have been delivered.

        (additional fees for cancellation may still apply)

 

  1. A $50 charge will be assessed for all return checks.
  2. A $100 charge will be assessed for all stop payments.
  3. No returns on material only packages. 
  4. All custom building sales are final.
  5. Once construction has began no returns will be accepted.
  6. No returns will be accepted on installed items.
  7. No returns will be accepted on custom or special ordered items. 
  8. Materials left behind by the builder will not be accepted for return.
  9. Cull, waste, or other scrapped materials will not be accepted for return.
  10. 25% Deposit is Non Refundable.
  11. No returns of material after 7 days uncovered, 30 days under proper cover.
  12. A charge of 35% will be assessed on all materials accepted for return.
  13. No returns on items/materials in the following conditions:

 

  •      Broken or busted bundles/packaging
  •      Weathered Items or other deteriorating items
  •      Cut / Modified
  •      Rusted/oxidized
  •      Darkened lumber or sun faded metal
  •      Damaged or mishandled 
  •      Painted or vandalized
  •      Moisture soaked/saturated
  •      Showing signs of ground contact for more than 96 hours (4 days)
  1. All returns must be in un-opened original bundles/packaging.
  2. All returns must have been adequately covered or stored to be approved for return.
  3. All returns must be inspected and approved before a credit can be issued.
  4. Credit on approved returns will be sent via certified carrier in the the form of a check. 
  5. No Credits will be payed out in the form of debit and/or credit cards, direct deposit, money order or wire transfer.
  6. All returns must be accompanied by a full bill of lading reflecting the item inventory that is to be returned.
  7. All returns must be accompanied by a return materials authorization form.
  8. Credit will be issued within 90 days after Legacy Barn Company  receives, inspects, and approves the items for credit.
  9. Customer returning items will pay freight and pick up fee, at the time of arrival of the truck at the point of pick up.
  10. Pick up fee for bundled material is $500. Freight per mile is $4.50. Local pickups (anything 50 miles or less from Tahlequah, Ok.) will result in a flat freight fee of $225.
  11. Any items may be denied loading if they cannot be secured properly to the freight vehicle. No credit will be issued for those items.
  12. If one item within a bundle or a package is determined to be non-returnable then the whole package or bundle maybe considered non returnable.
  13. This policy excludes warrantied items on completed buildings. No monetary refund will be given in the case of a warranty issue when an exchange will suffice.
  14. Original freight bill for the initial delivery or "monies" applied will not be refunded.

This policy is subject to change at anytime without notice. All decisions are based on a case by case basis, therefore, all decisions regarding returns are made at the sole discretion of Legacy Barn Company , LLC. 

 

 

 

Last modified on Wednesday, 21 January 2015 16:29
More in this category: « About Us Warranty Policy »
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